Terms & Conditions

Acceptance of the Terms

By accessing and using Richmond Pokies's platform, you agree to be bound by these Terms and Conditions (the "Agreement"). Please read them carefully before proceeding.

Eligibility Requirements

To use our services, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction)
• Have a valid email address and password
• Provide accurate and complete personal information

Minimum Age Requirements

You confirm that you are at least 18 years old and understand that using Richmond Pokies's platform is restricted to adults only.

Geographic Restrictions

We reserve the right to restrict access from certain countries or regions, as specified in our Restricted Countries section. Please review this list before proceeding.

Account Registration Rules

• One account per user: you may not create multiple accounts
• Accurate information: provide true and complete personal details during registration

Identity Verification and KYC

We may request identification documents to verify your age, name, or location. Failure to comply with these requests will result in account suspension.

Account Accuracy Obligations

You are responsible for maintaining the accuracy of your account information. Any inaccuracies may lead to account restrictions or closure.

Account Security Responsibilities

Keep your login credentials and password confidential. You agree to be solely responsible for any losses resulting from unauthorized access to your account.

Login Credentials and Password Protection

Use a secure password and keep it private. Avoid sharing or storing passwords insecurely.

Restricted Behaviour and Prohibited Activities

• Multi-accounting: do not create multiple accounts
• Fraudulent activity: we prohibit attempts to manipulate the system, including but not limited to:
  • Collusion with other users
  • Abusing bonuses
  • Hacking or attempting to hack our platform

Bonus and Promotion Rules

Bonuses and promotions are subject to their own terms, which can be found on the specific promotion page. Please review these before participating.

Wagering and Gameplay Conditions

• Wagers must meet minimum requirements (e.g., $X in real money per spin)
• Games with special conditions: please read our Game Fairness & RNG Systems section

Bonus Abuse Prevention

We reserve the right to cancel or modify bonuses if we suspect abuse.

Deposits and Withdrawals

Please review our Payment Terms section for information on deposits, withdrawals, and processing times.

Verification Before Withdrawals

To process withdrawal requests, you may need to verify your identity. Please provide requested documents within 72 hours.

Processing and Review Procedures

Withdrawal requests will be processed in line with the terms specified above.

Responsible Gambling Expectations

• We encourage responsible gambling practices
• Self-exclusion: please use our Self-Exclusion tool for account restrictions

Game Fairness & RNG Systems

We utilize certified random number generators (RNGs) to ensure fair gameplay. Some games may have specific conditions or rules.

Technical Interruptions or Voided Gameplay

In the event of a technical issue, your gameplay may be voided.

Suspension or Closure of Accounts

Failure to comply with these terms may result in account suspension or closure.

Intellectual Property & Platform Ownership

All intellectual property rights (including but not limited to trademarks, designs, and software) belong to Richmond Pokies. You agree to respect our proprietary materials.

Limitation of Liability

In no event will we be liable for any consequential damages arising from the use of our services.

Modification of Terms

We reserve the right to modify these terms without prior notice.

Contact or Support Guidance

For support, please contact us through our Support Channels page.